How can I pay? Every purchase is made with maximum security thanks to the use of Sectigo certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the ‘https’ URL prefix and the lock symbol that appears in the browser’s address bar. To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order.
You can pay using MasterCard, VISA, Maestro, American Express etc without a PayPal account and PayPal will only be used to process the payment OR using an existing PayPal account. We utilise PayPal as the payment gateway provider as they use industry-leading encryption and fraud prevention tools. The website has earned the McAfee SECURE certification, which regularly tests to prevent malware, malicious links and phishing and that a full encryption SSL certificate is valid.
What happens to my order? International delivery times may be increased by additional customs processing times and ask for patience from customers. Shipping within the UK is free, outside the UK (worldwide) is £10 including U.S., Europe etc. Shipping is typically fulfilled via UPS. Orders are shipped from London. All orders are processed automatically and we are typically unable to expedite or delay shipping times. We will typically dispatch orders within 2 business days from the date that we receive your order and credit verification has been confirmed. Orders placed on Friday after 13:00 BST will typically begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays, working days are Monday to Friday. An order confirmation will be sent to you by email once your order is placed and a shipping confirmation will be emailed to you once your order has shipped. You can access tracking information from the My Account section of this website.
Please note that some countries require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border. The SimplyDuty.com import calculator tool might be helpful to estimate any import duty due.
We have temporarily discontinued using CollectPlus and Royal Mail with Proof of Delivery® in the UK due to issues with distribution during the coronavirus pandemic. There are over 6,500 parcel points open seven days a week, early til late. 90% of people who live in the UK’s towns and cities are within one mile of a CollectPlus store so we aim to re-establish this service soon to minimise the environmental impact of shipping.
Last updated October 2020